Refund Policy

The Premium report is a one-time digital purchase. It is a personalized, AI-generated BaZi reading delivered to the report page and the email address you provided at checkout. There is no subscription, no recurring charge, and no physical shipment.

Because the product is digital and generated for you on demand, refund eligibility is limited. Please read this page and the checkout notice before you pay.

A completed purchase is not automatically refundable, and there is no self-service cancel button. Refunds are reviewed case by case under the criteria below.

You may request a refund whether or not the report has already been generated, but an already-delivered report is normally non-refundable.

Duplicate charge: you were charged more than once for the same single report purchase.

Non-delivery: payment succeeded but a technical failure prevented the report from being generated or made accessible to you, and we could not resolve it within a reasonable time.

Incorrect amount or currency: the amount actually charged did not match the price and currency shown at checkout.

Legal requirement: a refund is required by applicable law or by the rules of the payment method or marketplace operator (for example, a card-network or merchant-of-record requirement).

Disagreement with the interpretation. BaZi is a traditional cultural framework offered for self-reflection and entertainment. Not agreeing with, or not liking, the reading is not a product defect.

Incorrect birth information. If the chart was built from birth date, time, or place you entered incorrectly, the report is a correct report for the data supplied. We may, at our discretion, offer a one-time regeneration after you correct the input, but this is not an entitlement.

Change of mind after delivery. Once a report has been generated and made accessible to you, the digital product has been delivered.

Readiness to interpret. The report is a reflective reading. It does not promise any outcome, and no result is guaranteed.

Contact support through the Contact page, or email support@bazimuse.com, from the email address used at checkout.

Please include the order id if you have it, the approximate purchase date and time, and a short description of the problem. If the issue is a duplicate charge or a wrong amount, including the payment provider receipt helps us resolve it faster.

We aim to review every refund request, but we do not promise a fixed response or decision time. Approved refunds are issued to the original payment method; the time for the funds to appear depends on your provider and card issuer.

The order is marked as refunded and the Premium entitlement for that order is revoked, so the report is no longer accessible through the report page or your access link.

The generated report snapshot and the order record are retained for accounting and audit purposes rather than deleted. Details of what we keep, and for how long, are described in the Privacy Policy.